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Optional Invite Xero support into the organisation so we can take a closer look. You'll need the manage users permission to do this. Optional Invite up to five users to the case by typing their name in the Share with field, selecting their name and then clicking Save.

You can only add users from the organisation linked to this case. Click Send. Your case is now sent to the specialist support team at Xero that can best help with your query. You can attach most standard file types to your request, except executable, audio or video files. There's a size limit of 5MB for each file. Ask our community of customers, accountants and bookkeepers. Skip to main content Search icon Search Xero Central.

Free and unlimited online customer support is part of your Xero subscription. How Xero support works Xero supports users in several ways, including extensive support articles, learning courses and materials, and online support. Search Xero Central for the information you need.

If you can't find an article that answers your question, contact our support team by raising a case. Any user within an organisation can contact us for support. View and manage cases raised in My cases. You can include file attachments or invite Xero support into your organisation.

When you contact us, we direct your request to the team best suited to answer your question and make sure they have all the necessary information to help you.

If you come across a phone number on the internet that claims to be Xero support or charges for support, it's fraudulent. Before you contact support Before you contact our support team, we recommend searching Xero Central for immediate answers to your questions.

This removes old data and allows your browser to perform better, which might resolve the issue. Check our System Status page Xero website to see if Xero is experiencing any system issues.

Use our online checkup tool Xero website to run a few system checks. Contact support from Xero Central. Xero Hubdoc. Search Xero Central for help with your issue using keywords.

If you can't find what you're looking for, click Contact Xero Support at the bottom of any article. If you're not already logged in, enter your Xero login email and password. Type your question and choose a topic it relates to. Provide additional details to help us understand what you need help with. Optional If you have manage users permission , invite Xero support into the organisation so we can take a closer look. Optional If you have a screenshot or file that will help us, click Upload files and select the relevant files to attach.

In Hubdoc, click the profile icon in the top right hand corner, then select Help. Click Xero Central. In the Search support field, search for a support article using keywords to find an answer for your query. As you type your keyword search, select a common search term or phrase, or press Enter. You'll be able to view and get back through your My Cases, and you'll need to login to Xero central with the same login you used when initially raising a case with the team.

Alternatively, if you'd like to seek help from your peers around troubleshooting here on Discussions - screenshots of any errors or messages you're receiving as well as detail of the actions that you've made to contact support can help community to dish up any solutions without recapping avenues you've already tried.

I have noticed that the blow two transactions were posted against direct payment, I wanted to change this payment to pre-payment account and against purchase ledger account EDF E Please can you advise how to do unreconciled and post against purchase account, as getting the below error message. There are bill in the supplier account CR E, please can you change NA to purchase account CR E, in order for me to allocate the payment against ionvocie.

Thanks for the image, Nira - Appears someone in the org has set a lock date to prevent changes to earlier dated transaction. It's possible to remove the lock to un-reconcile and then reconcile as a prepayment. However, I'd recommend checking in with the users to see if there's a particular reason. Mark - do you have a screenshot you can share with the community here which may indicate any suggested solutions? Also, welcome to raise a case with our team of specialists via Contact Xero Support below if you feel this maybe odd behaviour to what you normally experience.

From Email to draft also can't update details in account code. Danette, it sounds like you may be having a little trouble when you're emailing bills to your Xero org? Great to hear, Nira! We don't have an inbound phone line, Tom - Raising a case with the team starts the convo.

The more detail you can give when coming in with your question will help the team find the best avenue for helping you out, and where you feel's beneficial this method also allows users with manage users permission to give support access to the org to help triage. Does anyone know how to contact Xero support? The link to "contact Xero support" does not work and as far as I can see there is no email address, phone number or any other way to contact Xero.

Any advice would be appreciated. Just logged in through Google Chrome and everything is fine. The login pinned to my toolbar was using an older version of Internet Explorer and Xero must have stopped some functionality when using this search engine.

I am trying to enter in bills and the suppliers are not coming up and I cant pick a code to apply it to. Please help. I was having the same problem. I had to work it out, I put invoice in the description but you possibly can write anything.

Support for Internet Explorer 11 IE 11 is being removed from December - To make sure you're able to access Xero and things work as best they can, we recommend using one of the compatible browsers in our article, here. Danette and Carrie - From the detail you've given here it does sound like you could be making use of the ability to send bills to your Xero org. While Xero will attempt to extract the data of your bills, there maybe cases where this isn't possible ad you'll need to manually open and edit the bill to add or edit detail.

Has anyone else had a problem trying it in put new invoices into the "New bill" option? The drop down arrows for the Tax, nominal codes, branch etc have disappeared, so you cannot make the correct selections that you require!!??

How can I directly contact xero? I have waited on-line for support to pick up last week and today, but just get the I've taken a look at all the bills attached in your files and could find that all of them had an account code and tax code entered. I was also able to click the drop down menu to see the list of chart of account codes available if they were wrong and needed to be changed. We're currently aware of an issue where the drop boxes aren't appearing when creating a bill in Internet Explorer, Microsoft Edge and Firefox.

Our Product Team are currently investigating this issue and we'll be in touch with any updates. In the meantime, please use a different browser such as Chrome. Please let us know if you were using Chrome at all times and this was still a recurring issue. We apologise for any inconvenience caused, and please let us know if you continue to have issues.

I have tried to apply a set amount paid against against a creditor using the bank reconciliation. I couldn't apply part payments. When I unreconciled the transaction it failed to reverse the amounts paid against the invoices so I cannot reallocate it. Help what do I do? Hi David.

As Maya has said above in this thread - you can contact Xero support for free to help with enquiries like this. Try scrolling to the bottom of the screen you are in when you're looking at this, and find the "Still need more Help" to get to where you can log a support ticket.

I've attached a screen shot of what you are looking for. Cheers, Helen. I have made a right mess of reconciliation on all my bank accounts. I need to speak to some one - also that can be patient with me - and go through each account slowly to correct things back into order. Please could you ring me on 04 from 9 am up until 11 am to let me know a time within this window would be great.

Glad you found Xero Support. Don't hesitate to get in touch if you get stuck or frustrated - 1 session will normally sort it. Find me on www. How can I reactive my xero account I did start used from May till June for my small business because my accountant set it for me for the first time and now I want to do own my own and paid for it I cant use it please can you let me know how I can reactive my xero account? Hi Michael. As mentioned a couple of times already in this thread, you need to contact Xero support.

I am unable to view any options on the drop down arrow when I am editing an entry in draft. I can't upload 3 screenshots. Need your advice. Thank yo. Hi can someone in xero accounts team get intouch please. Hi also needs help with the chart account the codes part is confusing. There is an issue encountered with the Fixed Asset Module in xero.

This has resulted in a wrong computation of our monthly depreciation charge. This is affecting just a particular class of asset Textbooks of all the assets imported. It is important to let you know that in setting up the fixed asset module, depreciation rate was specified for all other classes while the estimated useful life was specified for the class of asset in question.

We would appreciate it if you can look into this and get back as soon as possible. We missed submitting the RTI filings for Month 3,4 and 5 as we thought the accountant had temporarily suspended the system, but they hadnt. Having check the RTI Filings months 3,4,5 are missing but show on the pay employees listed. How can i get Xero to sync? I have tried to revert payroll and i have tried to update the CIS and change but still nothing. You have been charging me for a service I cancelled.

I am in discussions with my bank about your fraudulent activity. Please contact me ASAP. Can someone advise please? Dear Support, what can be the cause of this problem? Have never encountered this problem before.

I had a similar problem when trying to access drop down menus. Are you using Internet Explorer? If so, switch and logon through Mozilla Firefox. Once I did this, I was able to access my drop down options and also select the Vat options. Worth a try! Good luck. I am experiencing the same issue with drop down boxes not appearing! We have also tried to cancel Workflowmax and they are still taking money from our account.

Please contact me immediately on info cocowolf. I can see figures on my Statement of financial position where I have my Share Cpaital, retained earnings and etc. But when I go to my created financial report, Statement of changes in equity I cannot find the figures anymore. I have tried showing off the unhide account behind it. I have tried deleting the report, and adding it again. Hi everyone, while it's great to see you all engaging in the community I do want to swing in to highlight that this is not the best place to seek direct help from Xero's Support team.

From Discussions here you can ask questions to your peers, and seek advice from others using Xero - Fill in and show off your profile , so others can get to know you. If you add as much detail into your post as possible, this'll help the community zone in on solutions best for your business needs. I downloaded the Xero Invoice Import template, and populated as much as I could. Not all fields are populated. The import is importing nothing.

There is information for invoices on the template. I need assistance urgently, as my November results were due on Sunday.

I have attached the Import Template. Sales Invoice - Import - Nov'20 - Xero. I want to know how to create opening stocks and closing stocks in Profit and Loss Account. I need it urgently. He could log on - bu apparently according to the client - Absa change the home page. Please see attached photo. He afterwards could log in but i can still not run the bank feed. Dear support. Can you answer my questions too please?

I keep emailing you. HI All, ive recently cancelled my Eposnow POS contract which i was paying a license fee to Xero to have Xero application integrated with the POS, now that the contact is terminated with the POS, i need to ensure the Xero to POS integration license is also terminated, therefore does anyone have experience with this process?

Members coming across this community conversation - welcome to dive in with answers if there's any of your peers you can help out here. All - Wee reminder that this isn't a direct channel to Xero Support. If you've already raised a case, you can respond via your My Cases. Click on your profile pic in the top right of the page to get there. Deliana - Bank Feed connections are a tricky one to troubleshoot from community here.

You can share this Bank Feeds Blog page with your clients as a good place to turn too. However from there, I'd recommend raising a case with our banking specialists. Blake - You'll find here's steps on how to view and remove connected app integrations that might be of some use.

- Xero payroll helpline - xero payroll helpline

Mercia who undertook our Live Online training from Dublin, Ireland miles away. Are you currently outsourcing your payroll? Then why not bring the payroll function in-house. This is a painless process and we are available to assist you in taking over the payroll as you are probably already doing all the work in putting all the payroll information together; all that remains to produce payslips, etc.

We have assisted numerous companies to bring in-house their payroll function and thereby take control of how and when their employees are paid. The invitation was humbly accepted and a seminar presented to SME owner-managers. It all sounded great but getting it set up was a real pain. I did the Xero payroll webinar which gave me a vague understanding but we still had many unresolved issues. Then we got in contact Raj Grover at London School of Accountancy and explained everything we had issues with.

Luckily Raj was in the area the following week so he was able to come in and sit down with us to work through each issue. I feel much more confident doing my job with the support of Raj who is very good at what he does.

Please contact us on to request a quote for our Payroll Set-Up and Support service or complete the Contact Form below:. Built using WordPress and Mesmerize Theme. Jai Mata Di.

Do you feel that you are being overcharged for the provision of the payroll service? Some of our Xero Accreditations. Please contact us on to request a quote for our Payroll Set-Up and Support service or complete the Contact Form below: Please enable JavaScript in your browser to complete this form.

Additional information on the Xero Payroll Online Live training courses. Help in setting up Xero and converting from another system. Help with closing Xero at my Year End. I have a job interview and quickly need to master Xero in 4 hours. Services of a Xero Accountant. Thank you for completing the form. We will respond within a couple of hours. From overseas, please dial 00 44 20

Xero payroll helpline - xero payroll helpline.Payroll Software

Papri Jahan asked a question. Hi all, just rounding back here to confirm that right now you're on our public forum for customers to connect with and support each other, Xero Discussions. What you post on this forum isn't shared with Xero Support. In instances where you're wanting a xero payroll helpline - xero payroll helpline response from Xero, please raise a case with our team instead.

Customer experience is really important to us, and we have loads of other ways for you to get help too. You can:. To avoid any further confusion of commenting queries meant for Xero ;ayroll here, I'm going to close this discussion, but click Contact Xero Support below to quickly raise a case with us!

I xero payroll helpline - xero payroll helpline want to use Xero payroll STP for paying my employees. Is there a different package for 15 employees and 10 employees? Hi, Продолжить чтение need to speak to someone regarding setting up a new Xero account. We already have a Xero account for payro,l business. Is it possible xero payroll helpline - xero payroll helpline setup another xero account with the same email address or would it need to be a different email address?

Hi Adam. Yes, you can have two or more Xero Accounts accessed with the same email address - they appear in a dropdown so you can choose between the two. Give me a call if you like - one of the services we offer is Xero Subscriptions with some complimentary support. Xero payroll helpline - xero payroll helpline, there are some other versions of Xero that are not publicly available - they are less expensive and for for download team - viewer windows10 viewer free download team windows10 free might not need the full version - depending on what you are doing.

Helen - Living Business Ltd helen livingbusiness. Hi Paul, there is only one Xero Payroll Package, and it's pretty pyroll the most cost effective on the market. There are some tricks with setting it up correctly and avoiding errors that you may only discover many months later.

Helen - www. Thanks for helping out with the questions on this thread Helen! Gloria - If you're looking to discuss with your peers, this is the place to be. However, if you need help from our Xero specialists, you'll need to click Contact Xero Support below.

If you find this isn't working, check out this link for more options. I need assistance with a technical problem on bank feeds.

I click Contact Xero Support and the link doesn't work either. The web address it direct me to is about:blank blocked. Appreciate your each trying to get help here, everyone - However I do want to avoid leading you into a black hole here. To reiterate - Discussions here hel;line a community based forum for social interaction and sharing among peers others using Xero.

If you're having trouble contacting support or raising a case via the usual method raising a case through 'Contact Xero Support' you can follow the link through the bottom of /13208.txt article here to contact our Xero Support team who can appropriately respond and investigate any troubles and questions with you 1-on You'll be able to view and get back through your My Cases, and you'll need to login to Xero central with the same login you used when initially raising a case with the team.

I have a credit note from a company who we have already paid and cleared. Please tell me as simply as possible how to apply the credit note now. If the credit is to purchase goods at a later date it sounds as though you could enter this as a Purchase Credit Note with the Нажмите для деталей and apply the credit xxero a later date when you subsequently purchase further goods from them. I have noticed that the blow two transactions were posted against direct payment, I wanted to change this payment to pre-payment pyaroll and against purchase ledger account EDF E Please can you advise how to do unreconciled and post against purchase account, as getting the exro error message.

There xerro bill in the supplier account CR E, please can you change NA to purchase account CR E, in pwyroll for me to allocate the payment against ionvocie. Thanks for the image, Nira - Appears someone in the org has set a lock date to prevent changes to earlier dated transaction. It's possible to remove the lock to un-reconcile and then reconcile as a prepayment. However, I'd recommend checking in with the users payrol see if there's a particular reason. Mark - do you have a screenshot you can share with the community here which may indicate any suggested solutions?

Also, xero payroll helpline - xero payroll helpline to raise a case with our team of specialists via Contact Xero Support below if you feel this maybe odd behaviour to what you normally experience. From Email to draft also can't update details in account code. Danette, it sounds like you may be having a little trouble when you're emailing xero payroll helpline - xero payroll helpline to your Xero org? Great to hear, Nira! We don't have an inbound phone line, Tom - Raising a case with the team starts the convo.

Please help. I was having the same problem. Xerl had to work it out, I ссылка на подробности invoice in the description but you possibly can write anything.

Same times the codes in accounts came right and sometimes not. I couldn't change it. There is something wrong but I'm having trouble also getting help. Only by luck I tried this. I Just tried the contact Xero support at the bottom and got to send a email to them. Support for Internet Explorer 11 IE 11 is being removed from December - To make sure you're able to access Xero and things work as best they can, we recommend using one of the compatible browsers in our article, here.

Danette and Carrie - From the detail you've given here it does sound like you xero payroll helpline - xero payroll helpline be making use of the ability to send bills to your Xero org. While Xero will pauroll to extract the data of your bills, there maybe cases where this isn't possible ad you'll need to manually open and edit the bill to add or edit detail.

However, any errors or troubles you're having when trying to edit would be something our team of specialists through Contact Xero Support can look into with you. I am having problems with my bank feeds. Has anyone else had a problem trying it in put new invoices into the "New bill" option? The drop down arrows for the Tax, payoll codes, branch etc have disappeared, so you cannot make the correct selections that you require!!??

How can I directly contact xero? I have waited on-line for support to pick up last week and today, but just get the I've taken a xero payroll helpline - xero payroll helpline at all the bills attached in your files and could find that all of them had an account code and tax code entered. I was also able xero payroll helpline - xero payroll helpline click the drop down menu to see the list of chart of account codes на этой странице if they were wrong and needed to be changed.

We're currently aware of an issue where the drop boxes aren't appearing when creating a bill in Internet Explorer, Microsoft Edge and Firefox. Our Product Team are currently investigating this issue and we'll be in touch with any updates. In the meantime, please use a different browser such as Chrome. Please let us know if you were using Chrome at all times and this was still a recurring issue.

We apologise cero any inconvenience caused, and please let us know if you continue to have issues. I have tried to apply a set amount paid against against a creditor using the bank reconciliation. I couldn't apply part payments. When I unreconciled the transaction it failed to reverse the amounts paid against the invoices so I cannot reallocate it. Help what do I do? Hi David. As Maya has said above in this thread - you can contact Xero support for free to help with enquiries like this.

Try scrolling to the bottom of the xero payroll helpline - xero payroll helpline you are in when you're looking at this, and find the "Still need more Help" to get to where you can log a support ticket.

I've attached a screen shot of what you are looking for. Cheers, Helen. I have made a right mess of reconciliation on all my bank accounts. I need xero payroll helpline - xero payroll helpline speak to some one - also that can be patient with me - and payroll through each account slowly to correct things back into order.

Please could you ring me on 04 from 9 am up until 11 am to let me know a time within this window would be great. Glad you found Pzyroll Support. Don't hesitate to get in touch if you get stuck or frustrated - 1 session will normally sort it. Find me on www. How can I reactive xero payroll helpline - xero payroll helpline xero account I did start used from May till June for my small business because my accountant set it for me for the first time helplinf now I want to do own my own and paid for it I cant use it please can you let me know how I can reactive my xero account?

Hi Michael. As mentioned a couple of times already in this thread, you need to contact Xero support. I am unable to view any options on the drop down arrow when I am editing an entry in draft. I can't upload 3 pxyroll. Need your advice.

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